Terms & Conditions

01. Commercial Scope & B2B Operational Model

Welcome to the official website of Silvon International (accessible at https://www.silvoninternational.com). By accessing, browsing, submitting inquiries to, or initiating manufacturing engagements through this website, you agree to be bound by these Terms & Conditions.

These Terms establish the foundational framework for initial buyer communications, digital catalog access, sample requests, and technical project discussions. Specific production batches, customized runs, and bulk export consignments are further governed by formal bilateral commercial instruments, including Proforma Invoices (PI), Confirmed Purchase Orders (PO), approved Technical Specification Packs (Tech Packs), and signed Manufacturing Agreements, which supersede general website terms in the event of an explicit conflict.

02. Company Information & Official Communications

Operating Entity: Silvon International
Industrial Facility Location: Export Processing Zone, Sialkot, Punjab 51310, Pakistan
Core Industrial Activities: OEM, Private Label, and Custom Manufacturing across two dedicated facilities: Division 01 (Leather Garments, Outerwear, Footwear & Goods) and Division 02 (Cut & Sew Apparel, Streetwear & Knitwear).

All formal commercial, legal, and operational notices must be transmitted via our authenticated corporate communication channels:

• Official Inquiries Email: info@silvoninternational.com
• Direct Business Telephone: +92 329 4773253
• Corporate WhatsApp Channel: +92 329 4773253

03. Manufacturing Services & Scope of Engagement

Silvon International provides professional contract manufacturing services to international fashion brands, emerging designers, retail chains, department stores, corporate buyers, and wholesale distributors. Our primary service offerings comprise:

• Original Equipment Manufacturing (OEM): Precision reproduction of client-provided designs, grading charts, and patterns using selected high-grade hides, fabrics, and hardware.
• Private Label Manufacturing: Complete branding packages including bespoke woven damask neck labels, laser-engraved hardware, embossed leather patches, custom swing tags, and polybag/dustbag packaging.
• Bespoke Cut & Sew Apparel: Heavyweight cotton fleece, French terry hoodies, oversized t-shirts, tailored trousers, tracksuits, and varsity jackets engineered to client GSM specifications.
• Handcrafted Leather Outerwear & Goods: Biker jackets, flight bomber jackets, long trench coats, suede trucker jackets, Goodyear-welted boots, belts, bags, and small leather goods.

All manufacturing operations are executed subject to mutual written agreement regarding material availability, bill of materials (BOM), testing requirements, and production scheduling.

04. Quotations, Pricing & Currency Structure

Price estimations, cost matrices, and formal quotations generated through this website, email, or messaging channels represent commercial estimates based on current raw material spot prices, currency exchange rates, order volume tiers, and technical complexity at the time of quotation.

• Quotation Validity: Unless explicitly stated otherwise in writing, quotations remain valid for thirty (30) calendar days from issuance.
• Currency of Settlement: All international transactions, proforma invoices, and balance payments are denominated in United States Dollars (USD), unless Euro (EUR) or British Pound Sterling (GBP) is expressly agreed in writing.
• Exclusions: Unless an explicit Delivered Duty Paid (DDP) arrangement has been contracted in writing, all wholesale prices exclude destination import tariffs, customs duties, value-added taxes (VAT/GST), port storage, or localized customs brokerage in the buyer's territory.
• Price Adjustments: Silvon reserves the right to adjust quotations prior to formal Purchase Order execution if the client modifies technical specifications, fabric GSM weights, hide grades, sizing distributions, or packaging configurations.

05. Minimum Order Quantities (MOQs)

As an industrial factory with dedicated material milling and hide tanning runs, Silvon International operates on established Minimum Order Quantity thresholds:

• Division 01 (Leather Outerwear & Goods): Standard MOQ ranges from 25 to 50 pieces per style/colorway across standard size ranges (XS–2XL), depending on hide type and custom tannery drum minimums.
• Division 02 (Cut & Sew Apparel & Knitwear): Standard MOQ ranges from 50 to 100 pieces per style/colorway, contingent upon custom fabric dyeing, knitting yarn minimums, and screen-printing setup requirements.
• Multi-Style & Collection Orders: Flexible aggregate order volumes for seasonal collections may be negotiated subject to written confirmation by our engineering desk.

06. Product Development, Tech Packs & Sampling Protocol

Product sampling is an indispensable phase of our B2B quality protocol designed to validate fit, construction, pattern accuracy, and material aesthetics prior to full-scale capital commitment.

• Sample Development Charges: Prototype and pre-production (PP) samples are charged at customized developmental rates to cover individual pattern grading, specialized cutting, and machinery calibration. Where agreed in writing, sample costs may be partially or fully credited against qualifying bulk production orders.
• Sample Lead Times: Standard sample turnaround typically spans 10 to 15 business days following receipt of complete tech packs, vector artwork, and sample fee payment. Custom tannery leather dye lots or bespoke hardware tooling may require additional lead time.
• Sample Sign-Off: Bulk production will strictly commence only after the client provides unequivocal written approval of the physical pre-production sample or detailed photographic/measurement gold seal submission.

07. Production Timelines & Operational Capacity

Production lead times are quoted in good faith as industrial estimates, typically ranging from three (3) to six (6) weeks following sample approval and deposit confirmation.

Production schedules depend upon:

• Prompt written approval of pre-production samples and lab dips.
• Timely receipt of initial production downpayments or letters of credit.
• Availability of raw materials from tanneries and textile mills.
• Factory loading schedules, seasonal peak volumes, and statutory national holidays.

Silvon International maintains proactive client communication throughout the manufacturing cycle and shall notify the buyer promptly of any unexpected operational variances.

08. Client Intellectual Property & Brand Assets

Silvon International recognizes that our clients' intellectual property constitutes their core commercial value.

• Client Ownership: All trademarks, logos, brand names, vector artwork, technical sketches, proprietary patterns, custom silhouettes, and sizing specifications provided by the client remain the exclusive, unencumbered property of the client.
• Client Warranty: The client warrants and represents that all graphics, logos, tech packs, and brand materials submitted to Silvon do not infringe upon the intellectual property, copyright, patent, or trademark rights of any third party. The client agrees to indemnify and hold harmless Silvon International against any third-party claims arising from unauthorized trademark usage.
• No Commercial Re-Sale: Silvon International shall never market, auction, re-sell, or supply client-branded garments or proprietary hardware to unauthorized third parties or secondary markets.

09. Confidentiality & Non-Disclosure

We treat all technical specifications, pre-launch design drawings, costing structures, tech packs, and commercial strategies shared by prospective or active clients as strictly confidential information.

Silvon International will not disclose proprietary buyer assets to external competitors or unauthorized entities without prior written authorization. Formal Non-Disclosure Agreements (NDAs) are routinely executed upon request prior to the submission of sensitive collection tech packs.

10. Quality Control, Tolerances & Pre-Shipment Audit

All production runs are managed under rigorous multi-stage quality control protocols, spanning incoming raw material inspection, in-line stitching audits, and 100% pre-packaging visual checks adhering to international Acceptable Quality Limit (AQL 2.5) standards.

• Dimensional Tolerances: In textile and garment manufacturing, international commercial tolerances of +/- 1.0 cm to 1.5 cm across standard grade measurements are universally acknowledged.
• Fabric Weight Tolerances: Mill-knitted fabric weights carry a standard industry variance of +/- 5% regarding specified GSM due to finishing, dyeing, and washing treatments.
• Third-Party Pre-Shipment Inspections: Buyers possess the right, at their own expense, to appoint internationally accredited third-party inspection firms (e.g., SGS, Intertek, Bureau Veritas, QIMA) to conduct pre-shipment quality audits at our Sialkot factory prior to final balance remittance and export dispatch.

11. Natural Leather, Suede & Artisan Materials Disclaimer

These organic characteristics are authentic hallmarks of premium real leather and shall not be classified as manufacturing defects. While our master leather graders exercise meticulous sorting to achieve optimum panel-to-panel consistency across every garment, minor natural grain and texture variations are inherent to artisanal leather production.

12. Order Amendments, Downpayments & Cancellation Policy

Because all orders are custom-engineered to client tech packs and private specifications:

• Production Downpayments: Confirmatory production deposits (typically 50% upon Purchase Order confirmation, with balance due prior to dispatch) are non-refundable once raw material procurement, specialized tanning, or custom knitting has commenced.
• Order Modifications: Requests for changes in sizing ratios, colors, or trim details must be submitted in writing. While Silvon will endeavor to accommodate adjustments, changes requested after fabric cutting, hide skiving, or embroidery initiation may incur re-cutting charges and revised delivery schedules.
• Cancellation: Orders cannot be unilaterally cancelled once production cutting has commenced. In the event of an unavoidable buyer cancellation, the buyer remains liable for all completed manufacturing phases, committed raw materials, custom-cast hardware, and developmental expenditures incurred.

13. Shipping, Export Logistics, Incoterms & Customs Duties

Silvon International coordinates global export consignments dispatched via international air couriers (DHL, FedEx, UPS), commercial air cargo, and ocean freight (FCL/LCL) through Sialkot Dry Port and Karachi Port.

• Incoterms Framework: Shipments are executed in accordance with ICC Incoterms® (such as FOB Karachi, CIF destination port, EXW factory, or DDP where mutually arranged in writing).
• Transfer of Risk: The transfer of risk for loss or transit damage occurs in strict conformance with the agreed Incoterm. Freight cargo insurance is strongly recommended for all international shipments.
• Customs & Tariffs: Unless explicitly contracted as DDP, the buyer is solely responsible for all import compliance, customs clearance, import documentation, duties, tariffs, and localized destination port charges within their domestic territory.

14. Receiving Inspection & Claim Procedures

Upon receiving physical delivery of export consignments, the buyer is required to inspect cartons and verify product integrity in a timely manner:

• Inspection Window: Any notification of genuine manufacturing defects, severe measurement discrepancies exceeding allowable tolerances, or missing quantities must be formally reported in writing within fourteen (14) calendar days of delivery receipt.
• Required Documentation: Legitimate claims must be substantiated with high-resolution photographic evidence, detailed measurement logs, carton identification numbers, and descriptive defect logs.
• Resolution Protocol: Where Silvon International verifies a genuine manufacturing error attributable to factory oversight, we will collaboratively agree upon an equitable commercial remedy, which may include complimentary replacement units in the next consignment, localized alteration credits, or credit notes applied to the account.

15. Limitation of Liability & Force Majeure

Limitation of Damages: In no event shall Silvon International, its directors, managers, or employees be liable for indirect, incidental, punitive, special, or consequential damages, including loss of anticipated retail profits, brand reputational damages, marketing expenditures, or secondary commercial losses arising from production delays, transportation disruptions, or custom manufacturing variations. Silvon's total aggregate liability under any contract shall not exceed the total commercial invoice value received for the specific defective goods.

Force Majeure: Silvon International shall not be held liable or deemed in contractual breach for failure or delay in executing production or delivery obligations resulting from events beyond reasonable operational control, including but not limited to: acts of God, extreme meteorological events, floods, earthquakes, regional power grid failures, global or localized raw material supply chain disruptions, port congestion, trade embargoes, industrial labor strikes, civil unrest, or geopolitical conflicts.

16. Governing Law & Dispute Resolution

These Terms & Conditions and any commercial dispute arising out of or in connection with our manufacturing services shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to conflict of law principles.

The parties agree to exert good-faith commercial efforts to resolve any dispute, controversy, or claim amicably through direct senior executive consultation. If a dispute cannot be resolved through amicable negotiation within thirty (30) days, it shall be referred to and finally resolved by commercial arbitration in Sialkot, Pakistan, conducted in the English language.

17. Corporate Inquiries & Legal Notices

For inquiries regarding these Terms & Conditions, bilateral Non-Disclosure Agreements (NDAs), custom manufacturing contracts, or production inquiries, please reach out to our legal and customer relations desk: